Why Companies with a Good Product and Strategy Aren’t Succeeding
You have a good product or service. You have a good strategy. So why aren’t you succeeding? You’re likely missing the critical puzzle piece: culture.
Frustrated with Your Rounding Efforts? Try This Cultural Prescription
Is patient rounding actually hurting your HCAHPS scores? Using change management methodologies can help transform your culture to create excellent patient experiences time and time again.
Before You Launch Another Checklist, Find out Why Staff Might Not Use It
Your staff’s belief bias—or the tendency to validate one’s own worldview—can thwart even the best strategies. Before handing them a checklist or policy/procedure, consider what they really think about a new initiative or organizational change.