Why Do You Need Accountability Training?

Why Do You Need Accountability Training? Article | Accountability Insights We often hear the question, “How much can our people get from just reading the book?” In our case, the book is actually three books—The Oz Principle, Change the Culture, Change the Game and How...

What Else Can You Do?

What Else Can You Do? Article | Accountability Insights The credit card division of a large bank held an (The Oz Principle Accountability Training) workshop in an effort to create greater accountability and ownership in its call center where turnover was high, “handle...

When The Blame Game Flourishes…

When The Blame Game Flourishes… Article | Accountability Insights …desired results are never achieved. For evidence we need only look to the recent U.S. credit downgrade. Fingers have been pointing everywhere—The President, Congress, Standard & Poor’s,...

Inspect What You Expect By Preparing Your People

Inspect What You Expect By Preparing Your People Article | Accountability Insights When the CEO of a midsized provider of outsourcing services to the hospitality industry began stepping up his inspection of progress toward expected results, his direct reports and...

Integration Is The Key

Integration Is The Key Article | Accountability Insights Last week a prospective client asked us this question: “How do you get accountability to stick? We have tried repeatedly over the years to get our people to take more accountability for their behavior and...