“Solve It” For Your Customers

“Solve It” For Your Customers Article | Accountability Insights Asking the Solve It question–what else can I do to solve my customers’ problems?– is more crucial today than ever before. Every business enterprise takes pride in solving its customers’...

Effectively Managing Expectations

Effectively Managing Expectations Article | Accountability Insights Most large organizations have well-developed job descriptions, competency models, performance reviews, and learning programs intended to make sure people know what is expected of them; unfortunately,...

Openness To Feedback And Change

Openness To Feedback And Change Article | Accountability Insights Many people in today’s organizations are uncomfortable speaking their minds because they’re afraid of being inappropriately judged, labeled, or punished. Other people in organizations are reluctant to...

What Has To Happen?

What Has To Happen? Article | Accountability Insights When organizational leaders fail to clearly identify what they want to have happen in terms of the achievement of specific, crucial outcomes, they make it much more difficult for the people in their organizations...

Increasing Sales

Increasing Sales Article | Accountability Insights When an organization gets serious about building greater accountability within its sales force, sales performance improves. Specific results can include: 1) increased sell-through, margins, and top-line sales, 2)...